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Technical Support |
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Wildcrest Associates works hard to maintain the quality of its products, and questions, comments, bug reports, and feature requests are welcome. Please send email to or use our web-based feedback form.
We have also included the answers to many common problems in the Frequently Asked Questions section of the CustomMailer Help. You may find the easiest way to resolve your problem is to look through the questions and answers to be found there.
Due to resource limitations, it may not be possible to resolve all
issues and no assurances can be given as to when or if problems will be
addressed in future releases of CustomMailer.
The CustomMailerDiagnostic feature of CustomMailer will make it much easier for us to assist you in resolving your problem. Run CustomMailer and get it into the state where you have a problem. Then go to the Settings menu, choose Preferences, click on the "Other" tab, then click on the CustomMailerDiagnostic "Create" button. This will create a file called CustomMailerDiagnostic in the folder CustomMailer 4.0\CustomMailerApp. Please email this file with a note explaining your problem to .
Wildcrest Associates provides CustomMailer 4.0 licensees with the
option of an "Annual Maintenance" contract. The following table
outlines the benefits of an Annual Maintenance contract versus the
Basic Support provided to all CustomMailer customers.
| Basic
Support |
Annual Maintenance |
|
| Price |
Free with purchase |
See price
list |
| Term |
For current release only |
Annual |
| Support |
Time-available response
to email |
First-priority response
to email |
| Minor release (4.0a, 4.0b, ..., 4.1,
...) (minor feature enhancements and bug fixes - upgrade optional) |
Free download |
Notification by email Free download |
| Major release (5.0, ...) (major feature enhancements and bug fixes - upgrade recommended) |
Upgrade purchase required |
Notification by email Free download |